Shipping policy

We offer Worldwide Shipping 

Shipping Rates

Shipping rates are calculated based on the destination and the weight of your order. The shipping cost will be displayed at checkout.

Free Shipping: We offer free standard shipping on orders over $120 to the United States. All other countries may be subject to additional shipping charges.

Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery within 2-14 business days.

Note: Delivery times may vary based on the destination and any unforeseen circumstances such as weather conditions or customs delays.

Processing Time

Orders are typically processed within 1-3 business days. During peak seasons or holidays, processing times may be extended. You will receive a confirmation email once your order has been shipped.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

Note: Your order may arrive in multiple packages.

Customs, Duties, and Taxes

Cundae is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Missing Packages 

Once a package has been confirmed as delivered by the courier, we are unable to offer refunds or replacements for missing packages. We recommend contacting the courier for any additional inquires.  

Incorrect Address 

Please make sure your shipping address is complete, accurate, and secure before placing your order.

Cundae is not responsible for any lost or misdelivered packages. Contact us immediately if you need to correct your shipping address after placing an order.

If an order is returned to us due to an incorrect or incomplete shipping address, it can be re-shipped once received and will be subject to an additional shipping fee.

Lost or Damaged Items

Please inspect your order upon reception and contact us immediately if the item is defective, lost, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns and Exchanges

Please refer to our Return Policy for information on returns and exchanges.

Contact Us

If you have any questions or concerns about your order, please contact our customer service team at:

Thank you for choosing Cundae. We appreciate your business and are committed to providing you with high-quality products and exceptional service.